These are some of the most common questions we are asked, but if you have any more, please feel free to contact us.
1. How do you choose who to help?
We hear about a lot of people in need of help. Our founder and chief executive, Jaime, reads through the nominations each week and decides which life to help, with the approval of the charity's trustees. We would love to be able to help everyone who contacts us, but we hope the one life we can help to change each week makes up for it. And we hope our one act of kindness sparks a ripple effect that results in many more people being helped. (A copy of our grant-making policies available upon request).
2. Who runs 52 Lives?
Jaime Thurston - you can read more about her in About Jaime
3. How do you know the people you help are genuine?
A lot of our nominations come from frontline professionals, such as social workers, health workers, teachers etc. But we also accept nominations from ordinary people - anyone is free to nominate. Our supporters put a lot of faith in us and we don't take that lightly. We verify the information we receive in nominations as much as possible, via checks, documentation and references, to make sure our supporters can have confidence in offering help.
4. Do you take a percentage of donations?
No. 100% of what you give to help someone will always go straight to that person. Our costs are covered by the generosity of our corporate partners.
5. A lot of your requests seem to come from Australia and the UK. Do you take nominations from other countries?
Yes! 52 Lives is global (we just happen to know a lot of people in those two countries so it's where most of our supporters came from initially).
6. Why 52 lives - why not more?
Helping one person each week is at the heart of what we do, but 52 Lives is about much more than that and our reach is far greater. Every act of kindness creates a ripple, and our stories of kindness reach hundreds of thousands of people all over the world. 52 Lives also work in schools, reaching thousands of children every year, and we work with several companies on '12 Lives' projects, where their staff help 1 person in the community each month.
7. When did 52 Lives begin?
In November 2013. The idea came after Jaime was trying to find a rug for a family that couldn't afford to buy one to cover the damaged floor in their house.
8. How can my company get involved?
We work with companies in a number of ways. Sometimes it's as simple as companies offering help to one of our weekly requests. But we also work with a small number of companies on a partnership project called '12 Lives', and we offer sponsorship opportunities. You can find out more on Our Partners page. And we are always open to ideas, so feel free to get in touch.
9. I have items to donate - can I send them to you?
As much as we would love to, we aren't able to accept any donated items that aren't needed for that week. But you are welcome to offer them by posting on our Facebook page.